Return & Refund Policy

1. Our Promise

We stand behind Forona Complete Care. If you're not satisfied with your purchase, you have the right to return it within 14 calendar days for a full refund, subject to the conditions outlined in this policy.

2. Return Eligibility

To be eligible for a return:

• Product must be unopened and in original, sealed packaging
• Product must be unused and in resalable condition
• Return must be initiated within 14 calendar days of receiving your order
• You must have proof of purchase (order confirmation or receipt)

3. Non-Returnable Items

Due to food safety and hygiene regulations, the following cannot be returned:

• Opened or partially used products
• Products with tampered or damaged seals
• Products that show signs of use or storage outside original packaging
• Products returned after 14 days

4. How to Initiate a Return

Step 1: Contact Us
Email support@detoxhipis.shop with your order number and reason for return.

Step 2: Get Return Authorization
Our team will verify your return eligibility and provide a return address.

Step 3: Ship Your Return
Pack the unopened product securely and send it to the address provided. Keep tracking information for your records.

Step 4: Refund Processing
Once we receive and inspect your return, we'll process your refund within 5-7 working days.

5. Refund Timeline

• Return initiated within 14 days: Eligible
• Return received and verified: 5-7 working days for refund
• Refund to original payment method: 3-5 business days (bank dependent)

6. Return Shipping Costs

Customers are responsible for return postage costs unless the return is due to our error, damage, or a defective product. We recommend using Australia Post with tracking for security.

7. Damaged or Defective Products

If your product arrives damaged or is defective:

• Contact us immediately with photos of the damage
• We will arrange a replacement or full refund at no cost to you
• We will provide a return label for the damaged product

8. Refund Method

Refunds are issued to the original payment method used at checkout. If you paid cash on delivery, we'll issue a refund via bank transfer. Allow 3-5 business days for the refund to appear in your account.

9. Defective Products Discovered After Use

If you discover a defect after opening and using the product (e.g., contamination, incorrect ingredients), contact us immediately with evidence. We will assess on a case-by-case basis and may offer a replacement or partial refund.

10. Australian Consumer Law

This policy complies with the Australian Consumer Law. You have statutory consumer guarantees that cannot be excluded. If a product fails to comply with statutory guarantees, you may be entitled to remedies beyond this policy.

11. Disputes

If you disagree with our return decision, you may lodge a formal complaint with our customer service team. We will review the matter and respond within 10 business days.

12. Contact Us

For returns or questions about this policy, contact us at support@detoxhipis.shop or call +61 2 8914 7756 during business hours (Mon-Fri, 09:00-17:00 AEDT).